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Security and Privacy

Solid security and complete privacy are major concerns of Internet shoppers. Users like you want to be assured that the information they provide online is secure and will be kept in confidence. We use several layers of robust security technology to help ensure the confidentiality of transactions across the Internet.

Security

This web site provides a secure environment for registration and transactions. The EyeMedContacts' site does require a browser that supports 128-bit encryption technology (see below).

Netscape Navigator and Microsoft Explorer provide secure browser capability that ensures that the dialogue between your PC and our Secure Web Server remains confidential and cannot be deciphered by possible "eavesdropping" on the Internet. EyeMedContacts.com utilizes Secure Socket Layer (SSL) technology. You can identify that you are in an SSL session by the "locked" padlock icon at the bottom of your browser screen (or an unbroken key for older versions of the browsers).

What is 128-bit encryption technology?
Encryption scrambles all information between your computer and our servers and 128-bit encryption guarantees a high level of security, privacy and confidentiality.

This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please see http://www.thawte.com/html/RETAIL/ssl/index.html.

We take security very seriously. As an additional safeguard, all orders and personal information can only be accessed by authorized employees.

Privacy

EyeMed Vision Care and our suppliers for EyeMedContacts.com take your privacy very seriously. Your personal information will never be released to anyone beyond those required to execute your order.


Privacy Statement

Information about our web site

Modern information and communication technologies play a fundamental role in the activities of web sites like EyeMedContacts.com. Our principal activity is: Online contact lens ordering for patients of panel eye care practitioners

Our privacy policy covers the EyeMedContacts.com web site and its suppliers:

Organization Name: EyeMed Vision Care
Address: 4000 Luxottica Place
City, Zip: Mason,45040
State: OH
Country: USA
Web Site(s): EyeMedContacts.com

The services and links of our Web site

Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Web site has links to third party Web service providers. They provide eye condition information only and no user personal data is shared with them.

Automatic Collection of Information

We automatically log personal data by means such as programming or we link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:

  • Technical administration of the Web site

We do not use cookies to store personal data. We do link non-personal information stored in cookies with personal data about specific individuals.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services.

We may also collect information about you from other sources, such as your eye care professional, or private organizations.

To access the table of personal data collected and purposes for which they are used, please click here

We do not collect or use personal data for any purpose other than that indicated in the table below.

If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes:

  • by indicating in a box at the point on the site where personal data is collected
  • by sending an email (EM-Contacts@eyemedcontacts.com)
  • by calling this telephone number (877-425-3672)

Children's Privacy

We do not knowingly collect personal data from children.

We do not take specific steps to protect the privacy of children who disclose their personal data to us.

We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

Disclosure and Visitor Choice

We disclose our visitors' personal data to other organizations ONLY for the purposes of fulfilling contact lens orders.

Confidentiality / Security

We give you the option of using a secure transmission method to send us the following types of personal data:

  • primary personal data (such as name and contact details)
  • other personal and profiling data
  • identifiers (such as credit card details, Web site password)
  • specific personal data (such as medical data)
  • Contact Lens Parameters are provided by eye care practitioners in a secure environment

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Access to the personal data we may hold about you

You can ask us if we are keeping personal data about you by:

  • sending an email (EM-Contacts@eyemedcontacts.com)
  • sending postal mail to this address (EyeMedContacts.com Administration, 5360 Northwest 35th Avenue, Fort Lauderdale, FL 33309)
  • calling this telephone number (877-425-3672)

We will provide you with a readable copy of the personal data which we keep about you within a week, although we may before require proof of your identity. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • erased
  • rectified or amended
  • completed

We do not reserve the right to refuse to provide you with a copy of your personal data.

We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

Privacy Compliance

Our privacy policy is compliant with the following instrument: HIPAA - USA

There are no global or regional regulatory or self-regulatory schemes applicable to our web site or organization.

In order to demonstrate that our privacy policy accords with the above privacy instrument, we are:

  • voluntarily committed to a Self Assessment procedure

Self Assessment procedure

Name or designation of the privacy policy person or service EyeMedContacts.com Web Site Privacy Policy
URL http://www.EyeMedContacts.com/securityprivacy.asp

Privacy Support

If you have an inquiry or concern about our privacy policy, please contact:

Name/designation : Peony Lo
Department : Customer Service Manager EyeMedContacts
Address : 4000 Luxottica Place
Mason, OH 45040-850
Phone Number : (513) 765-4083
Fax Number : 866-353-4852
Email address : EM-Contacts@eyemedcontacts.com

We do not recommend another means by which visitors' concerns may be addressed.

TABLE of personal data collected and purposes for which they are used

Primary personal data/Business information

x volunteered by each visitor
- collected from public records or bodies
x collected from private organizations

Primary personal data

Technical administration of the Web site Research &development Customer Administration Marketing Trading in personal data
Name x - x x -
Gender - - - - -
Address x - x - -
E-mail address x - x x -
Phone/Fax number x - x - -
other (describe) - - - - -

Business Information
Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Employer/organization - - - - -
Job title - - - - -
Address - - - - -
E-mail address - - - - -
Phone/Fax number - - - - -
other (describe) - - - - -

Other personal details and profiling data

x volunteered by each visitor
- collected from public records or bodies
x collected from private organisations
Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Personal details - - - - -
Physical description - - - - -
Family characteristics - - - - -
Education and skills - - - - -
Life style or personal tastes - - - - -
Financial resources - - - x -
other (describe)Contact Lens Parameters x x x x -

Identifiers

x volunteered by each visitor
- collected from public records or bodies
- collected from private organizations
-
Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
On-line identifiers x - x - -
Financial identifiers - - - - -
identifiers assigned by Public bodies - - - -
Biometrics identifiers - - - - -
other (describe) - - - - -

Specific Data

- volunteered by each visitor
- collected from public records or bodies
- collected from private organizations
Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Racial or ethnic origin - - - - -
Political opinions - - - - -
Religious or philosophical beliefs - - - - -
Trade union membership - - - - -
Health/Medical data - - - - -
Sex life - - - - -
Police/Justice data such as civil/criminal actions brought by or against the visitor - - - - -
other (describe) - - - -

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